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Refunds, Returns, and Policies


Refunds & Returns

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you any kind of refund or exchange.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.


Once your return is received and inspected, we will issue you a refund or store credit for the original amount of the returned item.


Unused factory-prestrung rackets may be refunded. New non-factory strung rackets that have since been strung (by us or anyone else) cannot be returned. Please make good use of our demo rackets before purchase.


We cannot issue refunds for strings or restringing services. Please see our No Break Guarantee for string warranty.


Shoes must be unworn and in the original box/packaging.


Shuttles must be unopened and unused (if not factory sealed). Please see our FAQ on shuttle hydration if your shuttles are not lasting as long as you’d expect.


We will only replace items if they are defective or damaged and brought to our attention before 30 days after purchase.

No-Break Guarantee

On all custom string jobs (factory prestrung rackets not included), we offer a 30-day no-break guarantee. If your custom strings should break within this window, we will restring your racket with the same string for free. This service is only valid once per paid string job and for tensions under the racket’s max specified tension. The broken strings must still be on the racket for inspection though you may cut broken strings to relieve tension on the racket. The no-break guarantee only covers defects in the string or string job and does not cover intentional breakage/cutting, evidence of playing outdoors, mishits (which cause most premature string breakage), or racket collisions resulting in string breakage.


All Victor rackets come with a manufacturer’s 1-year warranty on manufacturing defects only. All warranty claims are between you and Victor using their warranty form


Frequently Asked Questions

Feather shuttles need to be hydrated at least 24 hours before play to increase their durability. There are two methods we recommend.

  1. Open both ends of the tube and hold the tube over a concentrated steam source (e.g. a boiling water kettle) and wait until you see steam rising from the far side of the tube. Quickly seal both ends of the tube.
  2. Alternatively, you can purchase a Humidome that keeps your shuttles constantly hydrated so that you don’t need to remember to hydrate your shuttles the day before you play!

Easy, it’s not our primary mission to sell products. Our mission is to build a badminton community and promote the sport in the West Valley. To that end, we sell online but always deliver to you in person! We want to meet you and know our customers and neighbors. Additionally, providing you the products in person ensures you are satisfied and lets us answer any questions you might have.

Badminton is an incredibly demanding sport that requires not only mental maturity and focus but great levels of physical control and dexterity. Most younger kids simply don’t have those before the teenage years. Yes, they can train with augmented programs but due to facility and time limitations, we currently cannot offer that kind of training. This difficult decision was made to preserve training quality and ensure fairness to all students.

Yonex requires a physical storefront in order to be an official retailer. We understand this requirement for quality and image reasons but given badminton’s status here in Arizona, that’s a high bar to achieve. Our partner Victor actually has the same storefront requirement but we have worked hard to achieve a solid relationship with our North American distributor in Canada. They took the time to research badminton in Arizona and agreed with us that a physical storefront would be impractical and allowed us to be an official retailer without one so we could grow the sport responsibly here. 

The short answer is a resounding yes; they are very good. I’ve used Ashaway strings for years and almost all the players I’ve met who have used Ashaway feel that they are at minimum as good as Yonex with most agreeing that they are better. While Yonex is the undisputed king of badminton rackets, other global brands like Victor are also exceptionally good. Victor rackets are extremely popular in many parts of Europe and Asia and have been used by world champions as well as being used by the Danish and Malaysian National Badminton Teams (two of the best in the world). The quality for price balance with Victor rackets is exceptional. Their shuttles, shoes, bags, and apparel are also of exceptional quality.

Used Quipment

Used Equipment Policies

Sunset Badminton provides a used equipment listing service for the benefit of the local badminton community. We make no guarantees, warranties, support, or offer any form of refund, service, or recourse of any kind for any used product listed on our website. We do not sell used products, rather, we facilitate a connection between intersted buyers and sellers. Private transactions between these parties is at their own discression and does not involve Sunset Badminton or its owners, affiliates, or members.


Sunset badminton will never facilitate or collect money for a used equipment transaction. It is the buyer’s responsibility to contact the seller and ensure that the listing item is as described before paying for the item. Sunset Badminton will never be an intermediary for a used item’s inspection, payment, dispute, or refund. 

Sunset Badminton lists used products at our own discression. While we offer to list used products on our website until they are sold or the seller requests it be taken down, we reserve the right to remove any item at any time for any reason. The seller’s contact information will be made available in the item’s description so that a potential buyer can reach the seller. Beyond that, there is no other involvement by Sunser Badminton between buyer and seller’s potential transaction. Payment and item exchange must be coordinated and executed by the buyer and seller. It is the responsibility of the seller to inform Sunset Badminton that an item was sold so that it can be removed from the store.